WE HAVE UPDATED OUR ONLINE AND IN STORE RETURNS
For purchases made on and after July 18, 2018:
Unopened skincare, makeup and hair/body products returned within 21 days of original purchase are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders). Refunds will not be issued for products that have been opened.
Opened products, that are gently used, returned within 21 days of original purchase are eligible for store credit towards another purchase at capbeauty.com or in our NYC retail store.
In order to receive a refund, we MUST receive the package within 21 days from the date of purchase. Please be aware that this INCLUDES shipping time and any returns received after the 21 day period will not be accepted.
Grocery and ingestible items are final sale. Tools, ceramics and lifestyle items are also final sale, including dry brushes, facial rollers, meditation pillows, ceramics, toothbrushes, tongue scrapers, makeup brushes and books.
Please write to us with your return requests at email@example.com. In your note please include the following: name, date of purchase and reason for wanting to return the product. After you reach out to us, our customer service team will respond with a return authorization (RA) number. Please include the RA number, clearly marked on the outside of the package, and provide us with tracking details for your package. Shipping costs for online returns are the responsibility of the customer. If you are returning the package in person, please provide us with your RA number. All returns must be approved and have an RA number.
For purchases made before July 18, 2018:
We reserve the right to research the original purchase and to limit or decline refunds. All sales items are non-refundable and can not be exchanged. Promotional offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
We do our best to process online orders within 5 business days.
We offer free ground shipping in the domestic US on orders over $50.00.
We also offer expedited shipping options which can be selected at check-out for an additional charge. Expedited orders are processed within 1 business day. Our flat rates are:
USPS Priority Mail on orders over $50: FREE
USPS Priority Mail on orders under $50: $10.00
USPS Priority Mail Express: $60.00
We also offer same day delivery in Manhattan, Brooklyn and Queens. If you would like same day delivery, please call us at 212-227-1088 to place your order over the phone. Additional fees apply.
Same Day Delivery in Manhattan $30.00
Same Day Delivery in Brooklyn and Queens $50.00
We utilize DHL for all international orders at a flat rate of $75.00. The customer is responsible for international customs and duties when applicable.
Please note, we do not ship and/or deliver on weekends. Please allow up to 2 days for your order to be dispatched. All orders received after 1pm PST on Friday will be processed the following Monday.
OUT OF STOCK ITEMS
The inventory on our site should be up-to-date, but sometimes due to high demand mistakes happen and an item may be out of stock or unavailable. In this case we will contact you by e-mail to see if you’d like us to ship the order incomplete (and we will ship the remaining items at no extra charge when they become available.) Or we’d be happy to help you find a replacement product. You can also sign up on an individual product pages to be notified when the product is back in stock.
DAMAGED OR DEFECTIVE ITEMS
If you receive a product from us that appears to be damaged or defective, please accept our apologies and contact us immediately at firstname.lastname@example.org . We will gladly resolve this for you.
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