Refund policy

For domestic orders placed on and after July 18, 2018:

Unopened skincare, makeup and hair/body products returned within 21 days of original purchase are eligible for a full refund in the original method paid or store credit (less shipping costs). Refunds will not be issued for products that have been opened.

Opened products that are gently used, returned within 21 days of original purchase are eligible for store credit towards another purchase at capbeauty.com. 

In order to receive a refund or store credit, we MUST receive your return within 21 days from the date of purchase. Please be aware that this INCLUDES shipping time and any returns received after the 21 day period will not be accepted.

Items that DO NOT qualify for returns include: grocery items, all ingestible items, tools, perfumes, devices, mats, ceramics, objects, dry brushes, facial rollers, toothbrushes, tongue scrapers, toilet paper, facial wipes, makeup, hair brushes and books. All sales items are non-refundable and cannot be returned or exchanged.

Please write to us with your return requests at heybeautiful@capbeauty.com. In your note please include the following: name, date of purchase, order number and reason for the return. After you reach out to us, our customer service team will respond with a return label. Shipping costs for online returns are the responsibility of the customer and will be deducted from the refund total.

For international orders to all EU countries placed on or after June 19, 2026:

Customers ordering from the EU have a 14-day withdrawal window, starting from delivery of the last item. Should you wish to return any items in your order, you must contact us within 7 days of receiving your order, and we MUST receive your return within 14 days starting from the delivery of the last item. Please note this INCLUDES shipping time and any returns received after this period will not be accepted. Return shipping is the responsibility of the customer and we are unable to provide prepaid return labels for international orders. 

As soon as the return is received back to us, we will issue a full refund for the return, along with the outbound shipping cost. 

Items that DO NOT qualify for returns include: grocery items, all ingestible items, tools, perfumes, devices, mats, ceramics, objects, dry brushes, facial rollers, toothbrushes, tongue scrapers, toilet paper, facial wipes, makeup, hair brushes and books. All sales items are non-refundable and cannot be returned or exchanged.

Please write to us with your return requests at heybeautiful@capbeauty.com. In your note please include the following: name, date of purchase, order number and reason for the return. After you reach out to us, our customer service team will respond to approve the return.

Return requests can be started here. 

For purchases made before July 18, 2018:

At CAP Beauty, we stand behind the products we sell and hope you are more than satisfied with your natural beauty selections. But if for some reason a product doesn’t live up to its expectations, we will accept returns for a full refund (less shipping costs) that are back to us within 21 days from the date of purchase. Please write to us with your return requests at returns@capbeauty.com. In your note please include the following: name, date of purchase and reason for wanting to return the product. After you reach out to us and receive approval, our customer service team will provide you with a return authorization number. Please write this on the outside of the package as well as the inside and provide us with tracking details for your package. If you are returning the package to us in person, please provide us with your return authorization number.
Note, any product purchased at CAP Beauty Fred Segal will follow the Fred Segal Return Policy.
We reserve the right to research the original purchase and to limit or decline refunds. All sales items are non-refundable and can not be exchanged.